The data of real projects is under NDA, so we don’t publish it. These three examples illustrate the kind of problem we solve and how we approach it. They are not specific clients and do not include real results. When a client authorises the publication of their case, we add it here with their data.
From several disconnected systems to an integrated operation
- Scenario
- Industrial manufacturer of about 60 employees, with ERP, CRM and spreadsheets.
- Problem
- Orders are copied by hand between systems and production works with yesterday’s data.
- How we approach it
- Integration between ERP, CRM and production, and an agent that distributes orders using the company’s rules. Every step is recorded.
- What we aim to change
- The order is entered once and distributed on its own. Production stops waiting for yesterday’s data and administration stops acting as a bridge between systems.
- How it is measured
- Hours of copying per week, orders with errors and time between order and manufacturing order, before and after.
From manual administrative work to automatic execution
- Scenario
- B2B logistics operator of about 40 employees that receives orders by email, portal and phone.
- Problem
- Someone consolidates the orders by hand and exceptions are settled by phone without being recorded.
- How we approach it
- Reading orders from email and documents, checking stock and assigning a carrier with its own rules. Exceptions reach the right person, recorded.
- What we aim to change
- The order comes in without typing, exceptions arrive recorded to whoever has to resolve them and the customer can find out the status without calling.
- How it is measured
- Orders that come in without typing, recorded exceptions and response time to the customer.
A process that depended on people, turned into a system
- Scenario
- Services company of about 30 employees whose customer onboarding process only one person masters.
- Problem
- The knowledge is in one head and every onboarding jumps between three tools.
- How we approach it
- Document the process, automate the repetitive steps and leave the judgement in written rules.
- What we aim to change
- The process stops depending on one person: the repetitive steps run on their own and the judgement is written down, reviewable and improvable.
- How it is measured
- Onboarding time, manual steps and dependence on a single person.
And if you want to see what we deliver
You can read a sample operations audit report, with simulated data: the real structure of the report on an invented company, with its assumptions in plain view.
Do you have a similar process?
Tell us about it in 20 minutes, with no documents. And if you want an idea of what it costs you, use the manual work calculator.
Frequently asked questions
Why are the examples illustrative and not real cases?
Because real projects are under NDA and we don’t publish their data. We prefer to show typical scenarios, labelled as such, rather than cases with figures we cannot demonstrate.
Will you publish real cases?
Yes, when a client authorises it. They will be published with their data and with the way of measuring the result that was agreed at the start.
Why are there no result figures?
Because in an illustrative example any figure would be invented. What we do state is how the result would be measured, before and after.